Blood Test Watchdog

QuestDirect Collaboration with Walmart on Consumer Initiated Lab Testing Solution - Newsy

By Quest Diagnostics · published · 4:25 · 915 views when we checked · The company's own video: Cathy Doherty

The video belongs to Quest Diagnostics and plays on YouTube's privacy-enhanced player. Watch on YouTube.

What this video covers

This is Quest Diagnostics' own video, so it presents the company's view of its own service. According to its description, it is a sit-down interview for Newsy's Morning Rush with Cathy Doherty, Vice President, Clinical Franchise Solutions at Quest. It runs 4 minutes 25 seconds and was published on 17 February 2022.

The description says the subject is a consumer-initiated lab testing service called QuestDirect, offered through Walmart.com. As described, people can buy the same kinds of laboratory tests that healthcare providers order, using a website built for consumers instead of going through a provider first. The description adds that the arrangement builds on an existing relationship between Walmart and Quest, with the stated aim of widening access to health services.

The chapters show the interview's four questions. It opens with how the program will work, which takes up roughly the first two minutes. It then asks whether the service works differently for people with insurance, how much COVID has changed the health care industry, and how much further this trend might grow. The metadata does not say what answers were given, so this page does not cover the test list, prices, or how insurance is handled. Anyone comparing costs should check current details with Quest directly, because the video is from early 2022 and offerings and prices may have changed since.

Our summary, written from the video's title, description and chapters (description and chapters), checked 2026-10-31. It reports what the creator presents; it is not medical advice, and the creator's experience may not match yours.

Chapters

  1. 0:00The opening chapter, about the first two minutes, is titled as an explanation of how the QuestDirect and Walmart program will work.
  2. 1:50This chapter asks whether the service works differently for people who have insurance.
  3. 2:32This chapter covers how much COVID has changed the health care industry.
  4. 3:27The closing chapter asks how much more this trend is expected to grow.

What it costs today

Quest: our review and price
Quest
8.3/10Very good
From $335/yr, Comprehensive Health Profile (men's)
  • Names its lab (Quest Diagnostics)
  • Clinician review
  • 48 states (not AZ, HI)
What lab tests cost when you order them yourself →

Which services let you talk to a clinician about results

From each service's own page, read 2026-10-31. "Not found" means we found no statement either way.

ServiceTalk to a clinicianCostFromVisit
EverlywellYesEverlywell 360 results are clinician-reviewed, and customers can add a 1:1 consult with a licensed provider to discuss results for an extra fee.source, 2026-10-31Extra: paid add-on (Everlywell 360 + Consult tier); consult price not shown on the page$244/yrVisit
Marek HealthYesA health coach reviews results and a board-certified medical provider runs telehealth consults, but provider consultations are paid separately from the intake.source, 2026-10-31Paid separately; $299 intake covers a coach consult, lab panel from $450, provider consults extra$250/yrVisit
QuestYesCustomers can discuss their results with an independent healthcare provider at no extra cost.source, 2026-10-31Included$335/yrVisit
Mito HealthYesEvery result is clinician-reviewed and you can book an on-demand 30-minute clinician consult for a fee, cheaper with the $9/month membership.source, 2026-10-31$39 per 30 min for members, $99 per 30 min without membershipSee reviewVisit
PersonalabsNoA physician network approves orders and reviews results, but staff cannot discuss results and customers are told to ask their own doctor.source, 2026-10-31Not stated$150/yrVisit
Labcorp OnDemandNoLabcorp OnDemand only posts results; its terms say using the service creates no doctor relationship and tell customers to seek their own physician's advice.source, 2026-10-31Not stated$189/yrVisit
Walk-In LabNoWalk-In Lab provides results with reference ranges and tells customers to take abnormal results to their own healthcare provider; it does not recommend physicians.source, 2026-10-31Not stated$305/yrVisit
Ulta Lab TestsNoUlta Lab Tests gives PDF results and dashboards and tells customers to review them with their own physician; no clinician consult is offered.source, 2026-10-31Not statedSee reviewVisit
Request A TestNot foundChecked the homepage and how-it-works page: a physician approves orders and reviews results and staff can read results by phone, but no statement on talking to a clinician about them was found.source, 2026-10-31Not stated$203/yrVisit

More Quest and Labcorp direct-to-consumer videos

All 5 Quest and Labcorp direct-to-consumer videos →